Refund policy

Printable PDF downloads

Because a printable file is delivered instantly and cannot be returned once downloaded, we do not offer refunds simply for a change of mind on digital products.

We do stand behind the files themselves. If a file will not open, will not print properly, is missing pages, or is not what the listing described, contact us within 30 days of purchase and we will either fix the file or refund you in full. Tell us what happened and, if you can, which device and printer you used.

If you are in the UK or the EU: the statutory 14-day right to cancel does not apply once you have started downloading a digital file. By completing your purchase and downloading, you agree to begin delivery immediately and acknowledge that you lose that right of withdrawal. If you have not downloaded the file, you may still cancel within 14 days.

Paperback books

Paperbacks are printed to order, one copy at a time, specifically for you. That means we cannot resell a returned copy, so we do not accept returns for change of mind.

If your book arrives damaged, misprinted, mis-bound, or is the wrong title, contact us within 30 days of delivery with a photograph of the problem and we will reprint it or refund you in full, whichever you prefer. You will not need to send the damaged copy back.

If your parcel does not arrive within a reasonable time of the estimated delivery date, contact us and we will investigate with the printer and either reprint or refund.

Orders containing both

If you buy a printable and a paperback together, each part is handled under the rules above.

How to contact us

Email doodleblooom@gmail.com with your order number and what went wrong. We aim to reply within two business days.

Nothing in this policy affects your statutory consumer rights.